Thank you for shopping at ai-owl.com! We strive to provide a smooth and transparent shipping experience. This Shipping Policy outlines our shipping practices and procedures. Please read it carefully before placing your order.

Order Processing Time:

Once your order is placed, it typically takes 2-5 business days for us to process it. Processing includes order verification, product preparation, and packaging. Please note that processing time may be longer during peak seasons or promotional periods. You will receive a notification once your order has been shipped.

Shipping Rates:

We utilize live shipping rates, which are calculated based on the weight of your order, the destination address, and the chosen shipping method. You will see the available shipping options and their corresponding costs at checkout.

Shipping Methods:

Printful offers a variety of shipping methods, including USPS, FedEx, DHL, DPD etc. The specific options available to you will be displayed at checkout.

Estimated Delivery Times:

Estimated delivery times vary depending on the shipping method and destination. While we strive to provide accurate estimates, these are just estimates, and actual delivery times may vary. You can typically expect delivery within 2 to 5 business days after your order has been shipped. Please refer to the estimated delivery time provided at checkout for more specific information.

• Domestic Shipping: United States, Canada & Europe 2-5 Days
• International Shipping: 5-20 Days (may be subject to customs delays)

International Shipping:

We offer international shipping to most countries. Please be aware that international shipments may be subject to customs duties, taxes, and other fees imposed by your country’s customs agency. These charges are the responsibility of the recipient and are not included in the shipping cost. We are not responsible for any customs delays.

Shipping Restrictions:

We currently do not ship to 

• Ukraine
• Russia
• Belarus
• Palestine
• Ecuador
• Cuba
• Iran
• Syria
• North Korea 

Incorrect or Insufficient Addresses:

It is your responsibility to provide a correct and complete shipping address at checkout. We are not responsible for orders shipped to incorrect or insufficient addresses provided by you. If an order needs to be reshipped due to an address error, you will be responsible for the reshipment costs.

Unclaimed Shipments:

If a package is returned to us because it was unclaimed by the recipient (e.g., not picked up from a post office or delivery point within the carrier’s specified timeframe), you are responsible for the cost of reshipping the package. We will attempt to contact you via [email/phone] to notify you of the returned package. If we do not hear from you within [number] days, the package may be donated to charity.

Lost or Damaged Packages:

In the event that your package is lost or damaged during transit, please contact us immediately at [email protected] or (925) 784-3372. We will work with the shipping carrier to investigate the issue and find a resolution. We will gladly replace any lost or damaged items. Please provide us with photos of the damaged package and items within 30 days of delivery date.  

Contact Information:

Phone: (925) 784-3372

Email: [email protected]

We appreciate your business!